FAQ (frequency ask questions)

A serviced apartment is a type of fully furnished housing, which includes a range of home-like amenities and hotel-like services, all included within the overall rental price. Serviced apartments are designed to act as “homes away from home”, with more space and facilities compared to regular apartment rentals and hotels. Serviced accommodation is also available for long and short-term stays, allowing guests to stay overseas for business trips without hassle or lacking facilities. There are many types of serviced accommodation too, which come in all shapes and sizes, ranging from small studio suites to ten-bedroom houses.

A guest in a typical service apartment can expect to have a range of facilities and services at their disposal. Facilities and services include; a fully-equipped kitchen with a fridge and a good range of kitchen utensils:

  • Wi-Fi and Internet access
  • TV
  • Laundry facilities (Washing machine and Dryer)
  • Linen and Towels
  • Housekeeping Service (Ranging from daily to fortnightly)
  • Available Parking

With the majority of our featured serviced apartments, all these facilities and services are included in the overall rental cost. For clarifications about our accommodation, you can always send an enquiry to our team.

The check-in and check-out procedures of our featured apartments are flexible, which can be open from the early morning 6 AM to the late at night 10 PM. Ultimately, all the necessary information will be confirmed by our team at the time of the booking, and full instructions for check-in will be sent to the guests along with an in-apartment information pack. Instructions may include reminders to the guests to bring identification and booking confirmation to the check-in destination.

Across the majority of our featured apartments, smoking is not permitted.

Our featured serviced apartments have a housekeeping service which is not included within the cost of your accommodation. Housekeeping services can be arranged once a week.

We have a good range of accommodation options for disabled guests. Get in touch with our team through Facebook/Instagram or website for information about what is available for disabled guests.

We always do our best to meet our guests’ needs. Any special requests will be noted at the time of the enquiry, and a further follow-up from our team will reveal whether any request can be accommodated.